Shipping Policy
Shipping Locations
We currently ship only within the United States (50 states) and Canada.
We do not ship to:
- PO Boxes
- APO/FPO addresses
- U.S. territories (including but not limited to Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands)
Orders placed with delivery addresses outside of the eligible locations will be canceled and refunded.
Canada: Applicable duties, taxes, and shipping costs will be calculated during checkout and paid upfront.
Shipping Methods
All orders are shipped via USPS Ground Advantage. We do not currently offer expedited, overnight, or alternative shipping methods. USPS Ground Advantage typically delivers within 3–5 business days after shipment, depending on your location.
Alaska & Hawaii: USPS Ground Advantage shipping times is estimated for 12-15 business days (conservative estimate, but I've seen packages take that long). USPS Priority Mail is available to AK + HI buyers for a flat shipping cost of $10.
Canada: Available couriers include DHL, FedEx, and UPS. All orders are shipped as Duty Delivery Paid (DDP), meaning all applicable duties, taxes, and shipping costs will be calculated during checkout and paid upfront. There will be no surprise fees or dues for buyers upon delivery.
Delivery times are estimates provided by the carrier and are not guaranteed.
Shipping Costs
- Free shipping on all orders over $49 (before tax)
- Flat-rate shipping applies to orders under $49 (flat shipping cost will be $4.99)
There are no hidden handling fees. All shipping charges are clearly shown during checkout.
Alaska + Hawaii: A flat shipping cost of $10 will be applied if you select USPS Priority Mail.
Canada: Applicable duties, taxes, and shipping costs will be calculated during checkout and paid upfront.
Order Processing and Tracking
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
Delivery Issues & Responsibility
- We are not responsible for delays caused by the carrier, weather conditions, or incorrect addresses provided at checkout.
- Orders marked as delivered by USPS are considered successfully delivered.
- If a package is returned due to an incorrect or undeliverable address, the customer is responsible for reshipping costs.
Shipping Accuracy & Policy Consistency
This shipping policy applies to all orders placed on our website and is consistent with the shipping options shown at checkout and in our product listings.
If you have any questions about shipping before placing an order, please contact us at info@humblecascade.com prior to checkout.